FAQ's

Frequently Asked Questions (FAQ's)

Orders & Shipping

How long does it take to process my order?

Most orders are processed within 1-3 business days. Custom designs may take slightly longer to ensure the highest quality.

Do you offer free shipping?

We frequently run free shipping promotions. Check our homepage or sign up for our newsletter to stay updated!

Where do you ship to?

We currently ship across the United States. International shipping may be available soon – stay tuned!

How long will it take to receive my order?

Once your order is processed and shipped, you’ll receive a confirmation email with a tracking number. Shipping times vary based on your location and the shipping method chosen at checkout. Typically, orders arrive within 1-7 business days after processing. Please allow up to 15 business days for total delivery. Some products shipped from overseas may take up to 30 days. Please check your mail tracker for details.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your package’s journey.

Is shipping included in the product price?

Shipping costs are calculated separately at checkout unless otherwise stated. We occasionally offer free shipping promotions—check our homepage or subscribe to our newsletter for updates!

What if my order is delayed or lost?

If your order is delayed or doesn’t arrive within the expected time frame, please contact us immediately. We’ll work with our shipping partners to resolve the issue and ensure you receive your items.

Can I make changes to my order after placing it?

If you need to make changes to your order, contact us as soon as possible. We’ll do our best to accommodate changes before processing begins.

Order Tracking Policy

At Phoenix Wear SATX, we want to ensure you have full visibility of your order’s journey from our store to your doorstep.

How to Track Your Order

Once your order is processed and shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

You can track your order in the following ways: ✅ Via Email: Click on the tracking link in your shipping confirmation email. ✅ Through Our Website: Visit our Track Your Order page and enter your email. ✅ Using the Shop App: If you checked out with Shop Pay, you can track your order in real time via the Shop App.

Estimated Delivery Times

  • Processing Time: Orders typically take 1-3 business days to process before shipping.

  • Shipping Time: Delivery times vary based on location and selected shipping method, but standard delivery takes approximately 1-7 business days.

What If My Tracking Number Isn’t Updating?

If your tracking number hasn’t updated within 48-72 hours, don’t worry! Some carriers take time to scan and update tracking details. If your order is significantly delayed, please contact us at support@phoenixwearsatx.store.

Lost or Missing Packages

If your order is marked as delivered but you haven’t received it:

  • Check with your neighbors or building management.

  • Look for a delivery attempt notice.

  • Wait 24 hours, as some carriers mark packages as delivered before they actually arrive.

  • If you still haven’t received your package, reach out to us at support@phoenixwearsatx.store, and we’ll assist you.

Need More Help?

For any tracking or shipping inquiries, contact us at support@phoenixwearsatx.store.

Products

What types of products do you offer?

We offer custom graphic t-shirts, clothing for all ages, accessories, and home décor items with creative, family-friendly designs inspired by imagination and folklore.

Are your products eco-friendly?

Many of our products are designed with quality and reusability in mind, encouraging eco-conscious use and reducing waste.

Can I customize a product?

Absolutely! We love creating custom designs. Contact us with your idea, and we’ll bring it to life.

Returns & Exchanges

What is your return policy?

We accept returns or exchanges within 30 days of delivery for unused, unworn items in their original condition. Custom products are final sale unless they arrive damaged.

How do I initiate a return or exchange?

Simply email us at support@phoenixwearsatx.store, and we’ll guide you through the process.

My item arrived damaged. What should I do?

We’re sorry to hear that! Please contact us within 10 days of receiving the item, and we’ll make it right.

Payments

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, PayPal), and other secure payment options at checkout.

Is my payment information secure?

Yes! Our website uses industry-standard SSL encryption to protect your data and ensure secure transactions.

Trust & Security

Why should I trust Phoenix Wear SATX?

Phoenix Wear SATX is a veteran-owned, US-based business committed to quality, transparency, and excellent customer service. We use secure payment systems to protect your data and partner with trusted suppliers to deliver premium products. Read our customer reviews and guarantees to see why families choose us!

How do I know my information is safe?

We use advanced SSL encryption to secure your personal and payment information. Your data is never shared or sold to third parties, ensuring a safe and private shopping experience.

Are your products ethically sourced?

Yes! We work primarily with US-based suppliers and manufacturers who meet high ethical and quality standards.

About Phoenix Wear SATX

Where are you based?

We are proudly based in San Antonio, Texas – a city rich in culture and inspiration.

Are you veteran-owned?

Yes! Phoenix Wear SATX is a proud veteran-owned business committed to quality, integrity, and excellent service.

Where are your products sourced from?

We work with US-based suppliers and manufacturers to ensure high-quality materials and support local businesses.

Additional FAQs

Sizing and Fit

  • How do I determine the right size for me? Check our detailed size chart for guidance on selecting the best fit.

  • Do your products run true to size? Our product descriptions provide insights on fit (e.g., slim fit, regular fit) to help with sizing decisions.

Product Care

  • How should I care for my apparel? Follow our washing and drying instructions to maintain quality and longevity.

Account Management

  • Do I need an account to place an order? No, but creating an account allows for easier order tracking and faster checkout.

  • How do I manage my account? You can update your details or reset your password through the account page.

Contact Us

For any other inquiries, email us at support@phoenixwearsatx.store or message us on social media.